Shipping policy

Last updated: November 12, 2026

Thank you for shopping with Vallora. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

We process orders within 24 to 72 hours of purchase. You'll receive a confirmation email with a tracking number as soon as your order ships, if the shipping method supports it.

Shipping methods and delivery times

Most Vallora orders arrive within 5 to 8 days after shipping, depending on your location. Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs processing, weather, or other events outside our control.

Our orders ship from fulfilment partner warehouses, so your package may arrive from outside your country.

Shipping costs

Free standard shipping is available on Vallora 2+ orders, as shown at checkout. If any shipping charges apply to your destination or to an upgraded shipping method, they will be shown at checkout before you place your order.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout and shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order, as some countries have additional rules for cosmetic and personal care products.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Tracking information may take a few days to update after you receive it, especially for international shipments.

Shipping destinations

We ship to the countries available at checkout. If we don't currently ship to your location, you won't see a shipping option when you enter your address.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible at info@vallorashop.com if you need to correct it. We can only change an address before your order ships.

Lost, damaged, or delayed packages

If your Vallora order is lost, damaged, or delayed, contact us at info@vallorashop.com with your order number, and a photo if the item arrived damaged. We will help you work with the carrier and, where appropriate, send a replacement or issue a refund. See our Returns policy for more on damaged or incorrect items.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually accommodate changes or cancellations while your order is still in processing, but once it has shipped we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at info@vallorashop.com or use the contact details in our contact information policy.